Support

FAQ

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What is this service all about?
Our service provides a comforting and engaging companion for the elderly in the form of an AI chat interlocutor. It's designed to alleviate loneliness by offering 24/7 conversation and companionship.
How does the AI chat companion work?
Our AI chat companion is powered by advanced natural language processing algorithms. It engages in conversation with users, responding to their messages in a way that simulates natural human interaction.
What platforms does the AI chat companion support?
Currently, our AI chat companion is available on Facebook and WhatsApp, making it accessible to a wide range of users.
Is there a cost associated with using the service?
Yes, there is a subscription fee of $5 per month for unlimited access to our AI chat companion. However, users have the flexibility to cancel their subscription at any time.
How can I cancel my subscription?
Cancelling your subscription is easy. Write to the AI chat companion and it will unsubscribe you.
Is there a free trial available?
Yes, we offer a 30-day free trial of our service. During this period, you can experience unlimited access to our AI chat companion without any cost.
Is the AI chat interlocutor capable of providing emotional support?
While our AI chat companion is not a licensed therapist, it is programmed to offer empathy, companionship, and engage in meaningful conversations with users.
Is the AI chat companion suitable for individuals with cognitive impairments?
Our AI chat companion is designed to be user-friendly and accessible to individuals of varying cognitive abilities. However, we recommend consulting with a healthcare professional to determine if it's suitable for specific needs.
How is user privacy and data security maintained?
We take user privacy and data security seriously. All conversations are encrypted, and we adhere to strict privacy policies to safeguard user information.
Can I customize the AI chat companion's responses?
There are two options. The first option is to choose a persona directly, while the second is to add a description during registration. This helps the bot start with some context. Additionally, our AI chat companion continuously learns and improves based on user interactions.
I don't like being a child who delegates care to the bot
SeniorTalk is here to support you, recognizing that providing 100% care is often challenging. We appreciate the demands of work and family. Think of the chatbot as a helpful companion during those moments when you can't be physically present. It's about ensuring your senior feels connected and engaged, even when circumstances require you to be elsewhere.
⚠️ Remember, SeniorTalk is a tool to enhance the quality of care, not a substitution for your love and attention.